Terms of sale

General conditions of sale for online purchases on the website www.agrihobby.com
FAI Pescara Service SRL, with registered and administrative headquarters in Pescara (PE) 65129, Via Fortore n ° 13, registration number in the Pescara Business Register and Tax Code n ° 01870140686 and VAT number n ° 01870140686, hereinafter FAI Pescara Service, makes available to all users the opportunity to purchase products and equipment for garden, agriculture, housewares, cleaning and 'do it yourself' (hereinafter "Products") via the Internet, through the website www.agrihobby.com (hereinafter " Site "), of which it is the sole and exclusive owner.
1) General notes
These general conditions of sale ("General Conditions") are governed by the Consumer Code (Legislative Decree no. 206/2005), section II, Distance contracts (art. 50 no. 67) and by the rules on electronic commerce (Legislative Decree no. 70/2003) and apply exclusively to the sale of the Products via the Internet, as identified and listed in the navigable catalogs and their sub-categories of the Site.
The Customer (hereinafter 'Customer') is invited to print or keep these General Conditions in the preferred manner.
In the event of changes in the General Conditions, the General Conditions published on the Site at the time the Order is sent by the Customer will apply to the purchase order (hereinafter 'Purchase Order').
2) Offer to the public
The Products and the relative Prices presented on the Site constitute an offer to the public in accordance with the methods specified in the General Conditions and on the Site itself. The conditions of this offer apply exclusively to purchases made on the Site.
The purchase contracts (hereinafter "Contracts") stipulated on the Site are concluded with FAI Pescara Service.
3) Prices
All Prices are inclusive of VAT based on the buyer's order entry area. Depending on the buyer, the VAT applications will be set up as follows:
-Buyer: Private Community (Europe)
For business volumes of less than € 79,534.36: Italian VAT is applied
For business volumes exceeding € 79,534.36: the VAT of the buyer's country and the appointment of a tax representative in the buyer's country are applied;
- Buyer: Community Company (Europe)
Not taxable art. 41 DL 331/93. The buyer will pay the VAT in his country;
- Buyer: Non-EU private individual
Not taxable VAT art. 8 DPR 633/72
- Buyer: Non-EU company
Not taxable VAT art. 8 DPR 633/72
Therefore in purchases with prepayment methods where the VAT will be calculated automatically, a refund of the latter will follow.
Delivery costs (hereinafter "Delivery Costs") are charged to the Customer and adequately highlighted in the Purchase Order (hereinafter "Purchase Order").
The Price shown on the Site at the time the Order is sent is applied to the Products, without any consideration of previous offers or any subsequent price changes.
4) Order
Purchase Orders must be made through the order procedure (hereinafter the 'Order Procedure') present on the Site.
The Customer correctly concludes the Order Procedure if the Site does not show any error messages.
The Purchase Agreement will be considered concluded upon receipt of the Order by FAI Pescara Service. In this case FAI Pescara Service will acknowledge receipt of the Order by sending an order confirmation e-mail (hereinafter 'Order Confirmation') to the e-mail address supplied by the Customer. This Confirmation will summarize the selected Products, their Prices (including delivery costs), the address for delivery, the order number (hereinafter the 'Order Number') and the General and Special Conditions applicable to the Order. .
The Customer undertakes to verify the correctness of the data contained in the Order Confirmation and to communicate any corrections to FAI Pescara Service within 24 (twenty-four) hours of receiving it. Possible increase in costs caused by errors in the data not reported promptly, will be charged to the Customer.
The Order Number, generated by the system and communicated by FAI Pescara Service, must be used by the Customer in any communication with FAI Pescara Service.
It is possible that occasional unavailability of the Products offered may occur, in this case, if the Products chosen by the Customer are not, in whole or in part, available, FAI Pescara Service will notify the Customer.
5) Methods of payment
Payment can be made in the following ways:
- Credit card: the Customer will be redirected to the PayPal site for payment transactions by following the instructions on the Paypal site;
- PayPal: the Customer will be redirected to the PayPal site for payment transactions by following the instructions on the Paypal site by logging into their own reserved area;
- Bank transfer: the customer can pay by bank transfer in favor of:
FAI Pescara Service SRL
IBAN: IT 32 S2008 15409 000103606612
UNICREDIT Bank
indicating the Order Number as the reason. The goods will be sent to the customer after receiving the bank notification.
- Cash on delivery: the amount can be paid directly to the courier upon delivery. The
cash on delivery will only be possible for amounts below € 1,000.00 (or up to € 999.99). Cash on delivery is not possible for shipments outside Italy.
At the same time as the communication of the Order Confirmation, the amount corresponding to the Products purchased will be charged to the Customer.
FAI Pescara Service will issue a Sales and / or Transport Document for the Products purchased which will accompany the goods during transport and send it by e-mail to the holder of the Order. For the issuance of the Sales Document, the information provided by the Customer will prevail. No variation of the data will be possible after the issuance of the Sales Document.
6) Delivery methods
FAI Pescara Service will carry out the delivery (hereinafter 'Delivery Service') by specialized carriers (hereinafter 'Carriers'), only in the areas specified on the Site and in the General Conditions.
At the time of Delivery, the presence of the Customer or a trusted person is required to check that the packaging is intact and clean and that the Products received correspond to what is stated on the Order. In the event of visible defects, such as incorrect quantities and / or incorrect Product and non-integrity of the packaging, the Customer or the person in charge of his / her trust must report it on the transport document intended for the carrier and contact FAI Pescara Service in the manner described in the 'Contact Us' section no later than 2 (two) working days from Delivery, under penalty of non-acceptance of complaints.
FAI Pescara Service delivers the purchased Products to the address indicated by the Customer, in the following ways:
- Delivery will take place without prior appointment and is intended at street level.
- Delivery will be made with couriers affiliated with FAI Pescara Service in a time between 8.00 and 19.00 from Monday to Friday.
The Carrier will do n. 2 (two) attempts to deliver the Products to the address indicated by the Customer. In case of absence at the first delivery, the Carrier will leave a notice card with the telephone number to contact to arrange the second delivery which, otherwise, will be made on the working day following the first delivery.
After the second unsuccessful attempt, the Products will be kept in stock by the Carrier itself for n. 1 (one) day (business) during which the Customer can contact him for further agreements.
After n. 1 (one) day (working) of storage, the Order will be automatically canceled and FAI Pescara Service will refund the Customer the value of the Order, excluding delivery costs, storage costs, and any return and re-storage costs. which will remain the responsibility of the Customer.
In the case of:
- Delivery is requested in areas where traffic is subject to limitations and / or prohibitions, such as, by way of example, restricted traffic areas, areas with limited entry to vehicles, pedestrian areas, etc .;
- the distance between the unloading point and the building of destination of the purchased Products is greater than 100 (one hundred) meters;
- the building of destination of the purchased Products does not have a lift, goods lift, or in any case a ladder and / or doors having dimensions and capacity suitable for the passage and lifting of the Products;
the Customer is required to inform FAI Pescara Service BEFORE THE CONCLUSION OF THE ORDER PROCEDURE through the contact channels listed in the 'Contact us' section of the Site. FAI Pescara Service reserves the right from now on to charge the Customer all related costs for further services such as porterage and / or rental of external platforms, cranes, etc. The payment of the aforementioned costs must be made by credit card.
a) Withdrawal on site.
By selecting "Collect on site" in the delivery methods, it is possible to collect the goods at the warehouses under the following conditions:
- The collection at the headquarters can be made only after the confirmation email which will indicate in addition to the place, the days and times in which it will be possible to collect the goods.
- The withdrawal must be made directly by the Customer or by a natural person delegated. The goods will not be delivered to couriers (or third party transporters) arranged by the Customer.
- Orders paid at the time of the order by bank transfer, Paypal, credit card can only be collected by the holder of the order with a valid identity document: any withdrawals by other people are subject to delegation by the sender ; whoever collects must therefore have: proxy (sent in advance by fax to 085/2121366 or by email to info@agrihobby.com with the order number as the subject), copy of the identity document of the sender and copy of his identity document. If the order is intended for a company, it will also be necessary to send a certificate of incorporation indicating the legal representative who will have to draw up the proxy or make the withdrawal.
7) Delivery costs
Delivery costs (hereinafter "Delivery Costs") are charged to the Customer and adequately highlighted in the Order. It is possible to calculate the shipping costs directly in the product cart by entering the delivery address data.
For areas not served or where the calculation of shipping costs is not provided, it is possible to request possible solutions by contacting FAI Pescara Service using the references described in the Contact Us section.
Rates include VAT according to the order entry area, and will be applied according to the rules indicated in paragraph 3 "Prices".
For cash on delivery shipments, refer to paragraph 5 (payment methods).
8) Assistance services
The Customer can have information about the pre / post sales assistance services by contacting FAI Pescara Service through the channels listed in the 'Contact us' section.
9) Right of withdrawal
If the Customer is a 'Consumer', as defined in article 3 of the Consumer Code, he is entitled to the rights referred to in art. 64 of the Consumer Code within the limits set by this legislation and therefore has the right to withdraw from the Purchase Agreement (hereinafter 'Right of Withdrawal') for any reason, without explanation and without any penalty, in the manner specified below.
The Withdrawal may concern all (Total Withdrawal) or only part of the Products purchased by the Consumer (Partial Withdrawal).
The right of withdrawal is exercised by sending - within 10 (ten) working days from the date of receipt of the Products - of a communication by registered letter with return receipt. addressed to:
FAI Pescara Service SRL
Via Fortore, 13
65129 Pescara (PE).
The communication can be anticipated - within the same term - by e-mail (info@agrihobby.com) provided that it is confirmed by registered letter with return receipt, within the following 48 (forty-eight) hours.
The withdrawal notice must specify the intention to withdraw from the Purchase and the Product or Products for which the right of withdrawal is to be exercised, attaching a copy of the relevant purchase invoice and transport document (DDT). In the communication, the Customer must also confirm that the Product (s) are intact and preserved in perfect condition in its original packaging, complete in all its parts.
Following the correct exercise of the right of withdrawal, FAI Pescara Service will forward the Case Number to the Customer via e-mail. This number must be indicated by the Customer when returning the Product (s) (hereinafter 'Return').
The Return of the Product (s) must take place within 30 (thirty) calendar days from the date of receipt of the same.
The right of withdrawal is however subject to the following conditions:
- the law applies to individual Products purchased in their entirety;
- the purchased Product (s) must be intact and returned in the original packaging, complete in all its parts (including packaging and ancillary documentation);
- the transport costs relating to the return of the Product are charged to the Customer;
- the Return is under the full responsibility of the Customer.
If the right of withdrawal has been correctly exercised, FAI Pescara Service will refund the customer the full amount already paid within 30 (thirty) calendar days of receipt of the notice of withdrawal. The reimbursed amount will be net of the costs for the Return of the Products and the costs of reconditioning the products which will be borne by the Customer.
10) Guarantees
a) Legal guarantee for the consumer
The Consumer, as defined in art. 3 of the Consumer Code (hereinafter, 'Consumer Code', Legislative Decree 6 September 2005, n.206), has the right to avail itself of the legal guarantee provided by the Consumer Code itself in articles 128 to 132.
This Guarantee provides, among other things, that the Consumer, under penalty of forfeiture, denounces to FAI Pescara Service any lack of conformity found by the consumer in the purchased product within 2 (two) months of discovery (Article 132, Consumption).
Following this complaint, the Consumer will have the right to request the repair or replacement of the Product, without prejudice to the other rights provided by law in favor of the Consumer.
The above legal guarantee is valid for a maximum period of 2 (two) years from the delivery of the product. Beyond this term, FAI Pescara Service, therefore, will not be responsible for any lack of conformity found by the consumer.
In case of replacement or repair of the Product, the terms of the warranty relating to the Product given in replacement or resulting from the repair, are the same as the original product. Therefore, the total two-year duration of the legal guarantee will in any case start from the delivery of the original product.
In order to take advantage of the guarantee, we recommend that you attach the purchase document in all communications.
In any case, for the regulation of the legal guarantee, reference is made to the rules of the Consumer Code referred to in articles 128 and following.
b) Legal guarantee for non-consumer customers
The non-consumer customer, as defined in art. 3 of the Consumer Code, has the right to avail itself of the legal guarantee provided for in the Civil Code.
This Guarantee provides, among other things, that the non-Consumer Customer, under penalty of forfeiture, denounces to FAI Pescara Service any lack of conformity found in the product purchased within 8 (eight) days of discovery.
The above legal guarantee is valid for a maximum period of 12 (twelve) months from the delivery of the product. Beyond this term, FAI Pescara Service, therefore, will not be responsible for the lack of conformity found by the non-Consumer Customer.
In case of replacement or repair of the Product, the terms of the warranty relating to the Product given in replacement or resulting from the repair, are the same as the original product. Therefore, the total annual duration of the legal guarantee will in any case start from the delivery of the original product.
In order to take advantage of the guarantee, we recommend that you show the purchase document in all communications.
c) AGRIHOBBY.COM Guarantee
In addition to the legal guarantee provided for by the Consumer Code, FAI Pescara Service offers any additional guarantees, if specified, on certain types of Products (hereinafter the 'Agrihobby.com Guarantee'), as indicated from time to time in relation to the same, to guarantee peace of mind when purchasing.
The Warranty is valid from the date of purchase of the product on the website www.agrihobby.com.
In order to take advantage of the guarantee, we recommend that you attach the purchase document in all communications.
11) Treatment of personal data
Information pursuant to art. 13 of the Legislative Decree. n. 196/2003

The Owner scrupulously respects the privacy of its customers and users of this Site. This page intends to describe in a transparent, detailed and exhaustive way the management methods of the Site with reference to the processing of the personal data of the users who consult it.

This information is provided in compliance with art. 13 of Legislative Decree no. 196/2003 ("Code regarding the protection of personal data") and the provision of the Privacy Guarantor of 8 May 2014, with reference to the processing of personal data of users of the website faipescaraservice.it (referred to as the "Site") by the owner of the same.

This privacy statement, on the other hand, does not refer to the services offered by third parties (to which it is possible to access through links placed on this Site) and to their methods of processing the user's personal data.

We recommend that you carefully read the related privacy policies on the websites of the respective third parties on how the user's personal data will be processed and possibly shared by them.

The Data Controller has no power of control over these third parties and therefore declines any responsibility regarding the processing of users' personal data that is carried out through these sites.

This information may be subject to additions or changes in order to make it updated with respect to the legislation and / or adequate with respect to any technical changes made to the Site or any changes in the purposes or methods of data processing.

The Data Controller will inform you of any changes with appropriate notices, but we recommend that you periodically check this page to stay updated. Any updated versions, which will bear the date on which the update was carried out, will be promptly published on this web page and will become effective immediately after publication.

11.1. Holder of the treatment

The Data Controller of the personal data collected through this Site is FAI PESCARA SERVICE SRL, a company incorporated under Italian law with registered office in via Fortore, 13 - 65129 Pescara (PE), CF and VAT number, e-Mail: faipescaraservice @ email. it also referred to as the "Owner". The list of any external data processors may be requested by sending a simple written request to the Data Controller at the addresses indicated above.

11.2. Purpose of the treatment

The personal data of the users of the Site will be used by the Data Controller for the purpose of providing the services provided therein and to customize and continuously improve the use of the Site by the user. If the user has not reached the age of 18 (eighteen), or is not in possession of the ability to act, this Privacy Notice is addressed to the person in charge of this by the Italian law in force, who is the only one subject authorized to give the relative express consent.

11.3. Types of data subject to processing

The personal data that will be collected and processed by the Data Controller are those relating to any information provided by the user through the contact forms on the Site, any information provided when registering the newsletters, any use of social networks, as well as navigation data, including so-called technical cookies, etc.

11.3.1 Data provided voluntarily

The data that the user optionally and freely provides by sending e-mails to the addresses indicated on the Site (or by filling in and sending the various forms present on the same) will be acquired by the Data Controller. In particular, in addition to the user's e-mail address, necessary to reply, any other personal data to which the electronic communication refers or in any case contained in the e-mail message will be acquired. These data will in no way be disclosed or communicated to third parties with respect to the organization of the Data Controller, nor will they be used to define the profiles or personality of the interested party or for directly or indirectly commercial or advertising purposes and, in any case, will be kept exclusively for the purposes of keeping the correspondence.

11.3.2 Newsletter

The newsletter service is reserved for certain categories of registered users. To provide and manage this service, the Data Controller uses the services and tools provided by the MailUp website. For more information on the processing of personal data by MailUp, the Data Controller advises to carefully consult the following link: http://www.mailup.it/informativa-privacy.htm. Failure to provide personal data will not entail any consequences for the user except, in the event of failure to provide the necessary data, the failure to allow the user to use the requested services

11.3.3 Social Network

The Owner allows the user to share links to the contents of the Site using their Facebook, Twitter, Google , Tumblr, LinkedIn and Pinterest accounts. The Owner will not keep the password of these accounts. If you want to use these social features, we warn you that we may use your username and profile picture within the Site.

11.3.4 Geolocation

While browsing the Site, the Data Controller may acquire information on your device, including information on your position. The Data Controller may use this information to provide you with services and / or advertisements available in your geographical area, exclusively based on the settings of your device. You can deactivate the geolocation function at any time through the settings of your device. For more information on how to disable this service on your device, we recommend that you contact your mobile service provider or device manufacturer.

11.3.5 Data processed in relation to the use of services accessible through the use of credentials

Some of the Site's services are reserved for certain categories of registered users. To complete the registration procedure, the user must necessarily provide the following personal data:

name and surname;
Street address;
telephone number;
email address;
The user must also indicate a username and password. The provision of any other personal data requested as part of the registration procedure is optional and entirely left to the will of the user. The data provided for the use of the services accessible through the use of credentials, together with a physical address, may also be processed:

to invoice paid services and / or the purchase of products requested by the registered user;
to send the registered user updates (including personalized ones) on the Controller's activities, in particular on new services, special offers, new products, surveys, opinions and other types of communication relating to the Controller's services;
for marketing activities carried out by the Data Controller, such as, by way of example but not limited to, the sending of updates and / or newsletters (including personalized) via email on the activities / products / initiatives / promotions of the Data Controller, and for the development of studies of statistical and commercial research.
for any purpose connected with the execution of the services offered by the Site.
Failure to provide personal data will not entail any consequences for the registered user except, in the event of failure to provide the necessary data, the failure to allow the user to use the requested services.
11.4. Methods of processing and scope of dissemination of personal data

The personal data held for the aforementioned purposes are processed by the Data Controller, in a lawful and correct manner, through the prevalent use of automated or semi-automated tools. However, such data will not be disclosed or communicated in any way to external parties, without prejudice to the obligations established in this sense by law.

Unless otherwise specified in relation to the individual purposes of the processing as specified above, the personal data collected may be communicated to, or in any case become aware of, persons in charge and / or managers (including external ones) of the processing in relation to the skills and functions of each one, in order to satisfy the aforementioned purposes or to implement specific regulatory and / or contractual obligations. The personal data processed by the Data Controller are not generally disclosed to other subjects, except for the hypothesis in which this should prove necessary in compliance with regulatory or contractual provisions or to fulfill specific obligations. In this case, the aforementioned data may, in particular, be brought to the attention of the following subjects or the following categories of subjects, to the extent that this is necessary for the fulfillment of regulatory and / or contractual obligations:

of consultants or collaborators, internal and / or external, for compliance with current legislation and / or for the execution of contractual services in relations with the individuals concerned (for example labor consultants, legal consultants, accountants, tax consultants, auditors , etc.);
judicial authority or other public authorities, in compliance with the purposes specified above or for legal obligations.

11.5. Optional supply of data and consequences of any refusal by the user

Except for the cases in which the acquisition of data occurs automatically (as a result of the simple navigation on the site by the user (navigation data and technical cookies) - or in which the provision of data is necessary for the use of the services that the user requests, the provision of any other personal data is entirely optional. Failure to provide optional data does not entail any detrimental consequences for the user. Failure to provide necessary data may instead make it impossible to use of the services for which the provision of such data is necessary.

11.6. Rights of interested parties

Pursuant to art. 7 of Legislative Decree no. 196/2003, in its capacity as data subject, the user has the right to obtain information about:

the existence or not of personal data concerning him, their content and their origin, as well as their communication in an intelligible form; the purposes and methods of the processing and the logic applied in the processing carried out with the aid of electronic tools;
the subjects or categories to whom the personal data may be communicated or who can learn about them as appointed representative in the State, managers or agents.
The user also has the right to obtain:

updating, rectification or, when interested, integration of data;
the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those that do not need to be kept for the purposes for which the data were collected or subsequently processed;
the attestation that the aforementioned operations have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right.
Finally, the user has the right to object, in whole or in part:

for legitimate reasons to the processing of personal data concerning him, even if pertinent to the purpose of the collection;
to the processing of personal data concerning him for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication.

11.7. Duration of storage of the user's personal data

The Data Controller will keep the personal information of the user subscribed to the Newsletter for as long as this subscription remains active. The Data Controller will also keep the user's additional personal information for as long as necessary to fulfill the related obligations pursuant to law, resolve disputes and make the agreements concluded.

11.8. Information
The aforementioned rights can be exercised by the user at any time, by sending a simple request to the Data Controller by registered letter, fax or e-mail to the addresses indicated in the epigraph. The Data Controller will contact or inform the user as soon as possible and, in any case, within 15 (fifteen) days from the date of the request.
12) Communications
Any communication can be addressed to FAI Pescara Service using the contact channels listed in the 'Contact Us' section of the Site at the addresses indicated above.
13) Jurisdiction
Any disputes related to the interpretation or execution of this contract will be resolved exclusively by the Court of Pescara, without prejudice to the application of the rules of the Consumer Code in the case of purchases by Consumers.
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